Regulators investigate complaints. Many regulators investigate a lot of complaints. A recurring issue is how thorough those investigations need to be. Courts have repeatedly said
Where a tribunal makes a procedural error, prompt correction can permit the hearing to continue without immediate challenge. In Hemminger v. Law Society of British
It is sometimes difficult for complainants to appreciate the role of regulators of professions when dealing with their complaints. In Gao v. Health Profession Appeal
The role of a complainant in the complaints process is unclear. Are they merely a source of information? Do they have a legal interest in
Can a registrant rely on mitigating factors that they earlier argued do not exist? That issue arose in College of Early Childhood Educators v. Phillips,
Receiving a complaint from one’s regulator can be stressful. Studies have shown that participating in a complaints process increases one’s risk of experiencing mental illness,
What does it mean for courts to review a decision on the basis of reasonableness? And how does the concept of deference fit into the
When can evidence that reinforces or confirms the foundational allegation be used by a regulator? In Hodge v. Registrar Real Estate and Business Brokers Act,
While regulators are often given search and seizure powers, they are rarely used. Generally, the authority to enter business premises without a warrant, the duty
Committees that screen complaints and investigations do not make findings of wrongdoing or impose disciplinary sanctions. As such, a lower degree of procedural fairness is